Volunteer Income Tax Assistance

What Is VITA?

The Volunteer Income Tax Assistance (VITA) program through United Way of Tucson and Southern Arizona provides FREE, quality tax preparation from IRS-certified preparers to individuals and families earning up to $66,000 annually.

United Way of Tucson and Southern Arizona’s VITA program helps taxpayers access all tax credits for which they are eligible – including the Child Tax Credit (CTC) and the Earned Income Tax Credit (EITC), which has been recognized as the single most powerful tool to lift children out of poverty.

Every year, United Way volunteers put millions of dollars in the pockets of their neighbors with a maximized refund. Not only that, they connect people to valuable financial and credit-building services. You can be a part of the team that makes this possible!

COVID-19 Update

In the interest of your safety and ours, we are not able to print your tax returns at United Way of Tucson until it is safe to meet in person. We offer three options:

1) We can send your tax return by encrypted email and talk to you by phone. When you have signed electronically, we can efile your tax return and it will be processed by the IRS and your state revenue department; or

2) Wait until it's safe to meet in person, and we can print it, have you sign, and then we can efile your return.

3) Utlize one of the State and City sites HERE that have not been closed due to COVID-19 to complete your intake and filing.

To have us send it by encrypted email, please send an email to [email protected] and tell us that you want your tax return emailed to you.

Virtual Filing Pilot

For those who have not yet filed their taxes, there is a virtual filing option! This year United Way of Tucson is teaming up with Code for America to provide an online tax assistance called Get Your Refund. Answer some questions, snap pictures of your documents, and let a VITA volunteer complete your return: GetYourRefund.org
This service uses United Way of Tucson and Southern Arizona's Valet VITA model along with a way to upload documents through an app from any device with an internet connection, so people can use Valet VITA without coming to a site to have documents scanned. This is one way for taxpayers to have their tax returns completed from the safety of their own homes during the COVID-19 pandemic.


Taxpayers: Choose The Option That Works Best For You

We have a variety of options to file your taxes for free depending on what option best meets your needs. Click on an option below to view location information. Click here to make an appointment at a Valet VITA site. Tax preparation season begins in late January and continues until the filing deadline in the middle of April. Questions? Email [email protected]

View the latest COVID-19 updates as it relates to our VITA Sites and Services


In Person Tax Prep

Meet with an IRS-certified preparer in person for same-day preparation - available at all VITA locations.

DIY Self-Prep Software

Do it yourself for free using H&R Block or TurboTax software.

Valet VITA

Use Valet VITA to have your documents scanned, and then pick up the completed return at a later date - available at all VITA locations.

About VITA

The VITA Program is a community initiative led by United Way of Tucson and Southern Arizona, in collaboration with Catholic Community Services and United Way of Northern Arizona. Together, the collaborative is the largest tax preparer in the state of Arizona, serving ten of Arizona’s fifteen counties.

In 2019, 450 VITA volunteers provided more than 18,000 hours of service through Arizona’s VITA Task Force agencies.

  • 16,798 returns were completed
  • $26.7 million in federal refunds and credits were obtained, including:
  • $11.7 million in EITC
  • $4.2 million in tax prep fees were saved

Email [email protected] for more information. Or view the VITA FAQ for details, including a list of required documents.

Thank you to our sponsors!